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Tom Laymon


Tom Laymon is passionate about changing the way we care for patients. He is recognized as an accessible, forward-thinking, and solutions-oriented leader. He has an extensive track record focusing on consumerism and its effects on healthcare systems and has chartered new territory to change the way we engage with our patients. Firmly committed to the patient and consumer experience, Tom’s focus is on change management and technology to drive change. He implemented an innovative approach at one of the largest health systems to achieve top results in the industry by leveraging technology and the power of positive feedback to motivate teams to care for the patient in a deeper and more comprehensive way. His vision and operational knowledge has achieved break-through results in the industry.  

Tom Laymon served as the Senior Vice President and Chief of Care Delivery Operations at Atrium Health, an integrated network with more than 3,500 providers, 400 locations, 7,000 employees, 5 million patient visits and $1.5 billion in annual net revenue.

Prior to joining Atrium Healthcare System, Tom served as Chief Executive Officer of a large orthopedic group where he led the integration of a newly merged consortium to a high functioning single enterprise. Tom also served as the Chicago Region President of a healthcare management and technology company, providing group practice management services and technology solutions to a large group of hospital-based physician networks.

Tom received a Bachelor of Science in Accounting from Olivet Nazarene University in 1986 and earned his CPA in 1991. He lives in Huntersville, N.C. with his wife and has a daughter in college.

Tom Laymon

"Ultimately, feedback is a gift and if done well will be received that way."

"Teams can't change what they don't see"

"Your reputation on Google and Glassdoor is your growth engine, and it is driven by operational excellence."

Tom Laymon

What others say...

"Tom has the unique ability to guide healthcare providers and teams to see feedback as an Opportunity rather than a criticism. Often showing that consumer/patient feedback is aligned with the goals of the healthcare team, he helps organizations make the changes that both they and the patients deserve."

- Charles J Atkinson, MD
Principal, One Health Physicians

"Tom Laymon’s leadership in bringing a new platform for listening to our patients has been nothing less than transformative for us as an organization. Gaining new access to real-time feedback has led to our rapidly changing our processes and adapting our practices, enabling us to better meet our patients 'where they are'."

- Geoffrey A. Rose, MD
President, Sanger Heart & Vascular Institute

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