With a fresh approach, we’ll look at how feedback has the power to bring teams and patients together to help create excellent experiences that drive sustainable growth.
"Tom has the unique ability to guide healthcare providers and teams to see feedback as an opportunity rather than a criticism. Often showing that consumer/patient feedback is aligned with the goals of the healthcare team, he helps organizations make the changes that both they and the patients deserve."
"Tom Laymon’s leadership in bringing a new platform for listening to our patients has been nothing less than transformative for us as an organization. Gaining new access to real-time feedback has led to rapidly changing our processes and adapting our practices, enabling us to better meet our patients 'where they are'."